Showing posts with label Behavior. Show all posts
Showing posts with label Behavior. Show all posts

Wednesday, December 7, 2011

New buyer Values and Changing buyer Behavior - How to Talk to Today's buyer

Changing consumer behavior is being attributed, in large part to new consumer values. The emerging record is, quite literally, taking over the conversation between consumers and corporations trying to catch their attention. We are all familiar with the themes. Green, sustainable, community, connection, consciousness, globalism and so on. Sounds like we can all congratulate ourselves on being a more enlightened people but I'm having a hard time swallowing it.

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What are these new values and what association do they unquestionably have with how we spend our money and create brand loyalty? I think that values are self defined, self endowed virtues that we use to unquestionably explicate our own behavior. Badges, as it were, invented by our aspirations and pinned, by our ego's, onto our identities where they shine for all the world to see. The gap between the energy we are ready to invest in defending our values and the endeavor we make unquestionably employing them is so broad as to make it clear that values are both deeply foremost to us yet entirely optional from a practical standpoint. They are permissive and don't carry the carrying out requirements of, say, system which must always be applied to hold true. On a list of needs to wants, values would fall into the "nice to have" section.

Consumer

By way of illustration, as if a good hard look at all of our own personal lives wasn't enough, reconsider how enraptured we are with stories of self cut and lofty deeds. This is because they are the heroic tales of values unquestionably winning out over self interest and that is rare indeed. Values allow us to unquestionably explicate our self curious behavior so it is no surprise that they have come to dominate the record between enterprise and the consumer. What is surprising however is that more people don't identify that this record is somewhat of a "tea party conversation" that skirts the real, if less flattering, motivations behind our choices. That does not make the record any less beneficial as it pertains to branding, marketing and communications in general, but it does mean that it is only part of the picture. It makes sense for corporations to fill in the blanks if they want to address the real concerns and motivations of their customers.

So what are consumers experiencing right now? How do they feel and what are their new values an expression of? What do they need or want to hear from enterprise to address the actuality of their lives in these very volatile and transitional times? There are no definitive answers to these questions but they are the questions that companies need to be asking themselves if they want to engage in the values record with consumers in a way that also connects with their stronger, more basic motivations.

I think the values that are emerging are all, ultimately, based on a nation wide sense of uncertainty. To put it bluntly; Fear. Fear of what exactly? Grossly simplified; fear of scarcity and fear of threat. Scarcity (or the recognition of it, despite being the first law of economics, has only very recently shown up in the American consumer psyche. For the first time we are realizing that our consumption habits are unsustainable and do not hold our long term, or even sort term, well being. Realization did not come in the form of enlightenment but in the growing cost of, food, fuel, housing and so on. The impact of atmosphere change, water and air pollution and the growing prevalence of things like asthma, autism, allergies and so on in our kids has strengthened our grasp on the opinion of scarcity. Our rational response is to conserve and ration. The value system that validates that behavior is environmentalism and sustainability. The values are very real but they are not our customary motivator. We are, on a much more primitive level, afraid of running out of the things that we rely on.

The second set of values are based are a response to perceived threat. A convergence of events has made us feel exposed and vulnerable. We have come under attack and lost our sense of protection within our boarders. We have had to relinquish the moral high ground and seen our economic superiority threatened by the rise of India and China. Our cheaper went from very strong to very weak in an extraordinarily short duration of time to the very real economic detriment of millions of Americans. Our, once again, wholly rational response is to create somewhat of a wartime mentality. To gather together and form communities. To be more tolerant and less arrogant towards our neighbors whose strength is growing relative to our own. The customary motivator is fear and the value system that it represents is all about relationships, engagement, diplomacy, tolerance, community, connectedness and globalization. Probably the best expression of this shift is the selection of Barack Obama to be President. We put aside old prejudices and a value system structured around superiority and replaced it with one that fits better with conditions over which we have no operate and no choice but to adapt.

So in conclusion, I would recommend that changing consumer values are the indication of illness and not the cause of changing economic, group and environmental conditions. Corporations seeking to join together with consumers today should unquestionably engage in the values record but should do so with the understanding that it is the corollary of what amounts to fear and insecurity. How do you talk to a consumer who is fearful and insecure? You have the conversation with them about values that they want to have because it makes them feel comfortable and virtuous. You also acknowledge, explicitly or implicitly, the actuality of their perceive and the challenges that they are facing. Without that, the record around values remains vaguely insubstantial and somehow fails to get to the heart of the matter.

New buyer Values and Changing buyer Behavior - How to Talk to Today's buyer

Consumer

Monday, December 5, 2011

Influencing buyer Behavior by Defining Influencer

The term influencer has now become a phenomenon in the social media world. What was once determined a uncomplicated world that meant a person who has an affect other people's reasoning or actions is now a key to success. In the past few firm articles I've read I have come across this word, but its definition is unclear. Does an influencer have to be person who affects my thoughts, or my actions? And if so, do such actions have to be grand, or can it be as uncomplicated as choosing a salad over a sandwich? What exactly does it mean to be an influencer?

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I recently read an article that addressed these exact questions.  any way rather than focusing on defining an "influencer" it attempted to first address the word "influence" to great tackle the issue. Realistically, how can we identify an influencer if we don't know what it means to influence? This is the hidden to influencing consumer behavior.

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Sometimes our decisions and actions are affected by things and not people, so does that make that thing an influence? It's like a domino effect, one question leads to someone else question that leads to someone else question which... Well you get the picture. The article defined affect as "the motivation to consider any new data with new insight, the chief end that a separate conclusion might eb found." Well by the sound of it, anything can do that.. Like a sign, or a dollar, a picture, or even alcohol.

If an influencer is just a noun that influences then it doesn't primary have to be a person, it can be Anything. So now the question is, who or what indubitably influences people? I'd like to think I'm more influenced by citizen than things, but quite frankly I... Or great yet human beings are just not that simple. We are complicated. I think we are more skeptical about citizen versus things, because things don't have the potential to "hurt" us or "betray" us, but then human association is said to be one of the most powerful connections. Like I said, we are just not that simple...thus development it that much more difficult to try to socially "influence."'

Influencing buyer Behavior by Defining Influencer

Consumer

Saturday, December 3, 2011

Online buyer Behavior

Is online consumer behavior fundamentally separate from offline consumer behavior? Consumer behavior online and offline has both similarities and differences. The e-commerce world is not as revolutionary as some would have us believe. For instances, the stages of the consumer decision process are basically the same either the consumer is online or offline. On the other hand, the normal model of consumer behavior requires modification to take into catalogue new factors.

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Web site features contain the content, institute and functionality of the site. There are parallels in the analog world. For instance, it is well known that consumer behavior can be influenced by store institute and understanding the accurate movements of consumers through a physical store and can enhance sales if goods and promotions are arranged along the most likely consumer tracks.

Consumer

For instance, because consumers practically invariably enter a store and move to the right, high margin items tend to be settled there. And because it is known that consumers buy fresh dairy products frequently, they are put at the back of grocery stores. Permissible store institute and precision tracking of consumers is not new - but its technical implementation on the web, its lowered cost, its ubiquity and its comprehensiveness on the web are new.

With respect to click stream behavior, a amount of researchers have argued that understanding the background demographics of Internet users is no longer necessary, and not that predictive in any event. In most studies of the consumer behavior, background demographics catalogue usually for less than 10% of the observed behavior. Many believe instead that most foremost predictors of online consumer behavior are the session characteristics and the click stream behavior of the population online. The law is that this data will enable marketers to understand what the consumer was finding for at each occasion and how much were they willing to pay, allowing the marketers to categorically target their communications.

Click stream marketing takes maximum advantage of the Internet environment. It presupposes no prior knowledge of the buyer and can be developed dynamically as customers use the Internet. It gives us the most allinclusive data that can be well transformed into beneficial data thereby providing us with the maximum advantage and enabling us to get much better results in terms of Roi.

Online buyer Behavior

Consumer